Step 1. Find and search for your desired product.
Step 2. Add to cart. Select color and size.
Step 3. View your cart and proceed to checkout.
Select the cart icon on the top right hand corner of every page.
Select the checkout button to proceed.
Step 4. Place your order.

A "Thank you" page will be displayed after receiving the order. An order confirmation email will be sent out shortly after your order has been submitted.

Currently, this site only supportsCOD payments in the Hanoi and Ho Chi Minh.
Other payment methods will be made available gradually.
For urgent orders with other payment methods, some of our products are also available onMizuno Official Shopee Store, so please purchase through Shopee if needed..

All orders are delivered by our shipping partner, TikiNOW. Please note that we only ship to addresses within Vietnam.

The estimated delivery times are as follows:

1. Ho Chi Minh City (urban areas): 1-2 working days
2. Ho Chi Minh City (suburbs): 2-4 working days
3. Hanoi (urban areas) & other provinces: 4-8 working days

Please be aware of the following:

1. Delivery times exclude Sundays and public holidays.
2. Additional processing time may be required during festive periods.
3. Deliveries to remote, non-urban areas may require additional working days.
4. We can only ship to a home or office address.

You can contact Mizuno customer support for suggestions(Contact us).

Unfortunately, we do not have telephone order service.

Once we receive the order, it goes to our warehouse for processing.

Please make sure you are happy with everything before you confirm your order at the checkout page.

If you realize you've made a mistake after placing your order, please contact us immediately.

You do not need to create an account. You can order by guest checkout.

Please contact customer support.

We are very sorry for this inconvenience.
Please contact customer support and provide us with the following information:

1. Device (PC/Mobile/Tablet)
2. Browser type (Chrome, Safari, Firefox etc.)
3. Which page the error has occurred.
4. Error message (a screenshot including the URL would be helpful)

Regarding the above concerns, please contact customer support.

Please check you spam inbox.

Otherwise, a spelling mistake in your email address could be the reason that you did not receive an email.

Please contact customer support to check your order status.

Once you've added an item to your cart, you can:

• Click on Cart Icon
• Click on 'CHECKOUT'
• Choose whether you want to log in or pay without logging in
• Enter your delivery details
• Enter your payment details (Currently, this site only supportsCOD payments in the Hanoi and Ho Chi Minh.
  Other payment methods will be made available gradually.
  For urgent orders with other payment methods, some of our products are also available onMizuno Official Shopee Store, so please purchase through Shopee if needed.)
• Review and pay
• Receive a confirmation email

You will receive your order item in around 8 working days from when your payment is completed.

To be dispatched on the same day, your order must be submitted before 9 a.m. or it will be dispatched on the following working day.

*Please allow additional processing days during festive season.
*Remote areas outside city may require additional working days.

Unfortunately, No. please visit the local official Mizuno website for your country.

Please contact Customer Support.

Please contact Customer Support.

FREE SHIPPING OVER VND 1.600.000 PURCHASE
Shipping charge VND 50.000 up to VND 1.600.000 purchase

Unfortunately, we do not accept return unless the item is defective or damaged.

Please see more for our Return Policy.

We are apologetic for this inconvenience.

Please contact customer support with below information:

• Order number
• Item Name
• Image of damaged item

Unfortunately, we do not accept exchange.
Please see more for our Return Policy.

Please refer to the size chart for more information. Here's size chart

The best way to determine your size is to simply check the size of your shoes which fit the best.

To find your perfect size, refer to our Size Chart.

Please use our product search button at the top of every page. Enter either keyword(s) or the exact product number in the search box then select O- (magnify icon).

You can also refine your search by selecting the various categories on the left hand side of the website for example Gender, Sports, Price range and even Size.

Mizuno Vietnam Online store offers the latest gear and footwear that Mizuno has to offer, however, we might not carry every product that the company makes.

If you cannot find a product, or we are out of the size that you want:

• Feel free to contact our online customer support.
• You can also use our store locator on our website to find a Mizuno retail store in your local area.

You can then contact them directly to see if they have the product you are looking for.

Please contact the closest retail store and we would be glad to help you.

Please let us know your

• Gender
• Running Distance
• Running hours
• Feet pronation
  

in the following link: so that we can give you a good recommendation.

Register a new account at the following link:
Create account

You can sign-up today for a seamless checkout, access to your complete order history, points on your birthday and to earn points with purchases.

Please contact customer support with below information:

• First and last name
• Date of birth
• Reason for deleting your account

Go to My Account, Personal Information and change password

The best answer we can provide is you will definitely get plenty of km out of your Mizuno running shoes. Mizuno running shoes are renowned for durability. The number of km you can expect is between 500 and 800 km.

However, each Mizuno running model is different with different materials and construction. Some shoes are more durable than others because of the materials. Also, bigger runners will get fewer km out of the same shoe than a small runner will.

If a shoe’s upper is twisted and the midsole appears to be crushed, it may be time to get a new pair. There are also other subtle warning signs such as an unusual ache or pain after an easy run.
Better to buy a new shoe a bit early than too late.

The best way to clean your shoes is to use a soft-bristled brush (a toothbrush is fine) and wash away the dirt with a mild soap and water. Remove the insoles first. Then, allow the shoes to completely dry.

Do not put your shoes in the washing machine as the detergents used in washing machines are harmful to the glue in your shoes.

Avoid storing your Mizuno shoes under extreme sunlight and in a hot environment.

There are many counterfeit products around on the internet. If you think that you received one, please let us know by sending our customer support the following:

• Your name
• Your address
• The website/retailer you bought it from
• Picture of the item (including all labels)
• A copy of the receipt

Please note that as these items are not from us, we cannot accept them for exchange or refund.

If you choose to file a complaint against the seller, we would be more than happy to cooperate with any inquiries.

For your future purchases, we would advise you to purchase your desired products from our Online website and/or from one of our retail store.

Please refer to Store Locator.

Please contact our customer support for more information.

If you cannot find your answer to your question here, we would recommend you to contact our customer support for your inquiries. We would be glad to assist you.