Frequently Asked Questions
FAQ
Q. What is Catalog Store?
The Catalog Store is our curated, editorial showroom—designed for you to explore each piece in detail with rich imagery, sizing guidance, and design notes.
It is not a checkout site. When you’re ready to purchase, simply select “BUY ON SHOPEE” to complete your order on our official Shopee store.
Shopee provides payment methods, delivery options, and order support; for the most current information, please refer to Shopee.
Direct checkout on this site is coming soon.
Q. How can I place an order?
We invite you to place your order via our official Shopee store for a seamless and secure checkout.
From each product page on this site, simply select “BUY ON SHOPEE” to continue.
Order confirmation, payment processing, delivery options, and tracking are all managed by Shopee.
For the most current information, please refer to Shopee.
Direct checkout on this site is coming soon.
Q. What methods of payment do you accept?
All payments are processed exclusively on Shopee. Accepted payment methods and any installment options will be displayed at Shopee checkout.
We do not collect or store your card details on this site. For the most accurate and up-to-date information, please refer to Shopee.
Q. Could you recommend a running shoes?
You can contact Mizuno customer support for suggestions(Contact us).
Size Guides
Q. I do not know my size.
Please refer to the size chart for more information. Here's size chart
Q. How do I know which size or width of shoes will fit my feet the best?
The best way to determine your size is to simply check the size of your shoes which fit the best.
To find your perfect size, refer to our Size Chart.
Q. How do I find the product I am looking for?
Please use our product search button at the top of every page. Enter either keyword(s) or the exact product number in the search box then select O- (magnify icon).
You can also refine your search by selecting the various categories on the left hand side of the website for example Gender, Sports, Price range and even Size.
Q. What if I cannot find the product(s) that I am looking for?
Mizuno Vietnam Online store offers the latest gear and footwear that Mizuno has to offer, however, we might not carry every product that the company makes.
If you cannot find a product, or we are out of the size that you want:
- Feel free to contact our online customer support.
- You can also use our store locator on our website to find a Mizuno retail store in your local area.
You can then contact them directly to see if they have the product you are looking for.
Q. Can you recommend a running shoes?
Please let us know your
- Gender
- Running Distance
- Running hours
- Feet pronation
in the following link: so that we can give you a good recommendation.
Account and Newsletter
Q. How can I create an account?
Register a new account at the following link:
Create account
Q. Why should I create an account?
You can sign-up today for a seamless checkout, access to your complete order history, points on your birthday and to earn points with purchases.
Q. How can I delete my account?
Please contact customer support with below information:
- First and last name
- Date of birth
- Reason for deleting your account
Q. How do I change my password?
Go to My Account, Personal Information and change password
Product
Q. How long does a pair of Mizuno shoes last?
The best answer we can provide is you will definitely get plenty of km out of your Mizuno running shoes. Mizuno running shoes are renowned for durability. The number of km you can expect is between 500 and 800 km.
However, each Mizuno running model is different with different materials and construction. Some shoes are more durable than others because of the materials. Also, bigger runners will get fewer km out of the same shoe than a small runner will.
If a shoe’s upper is twisted and the midsole appears to be crushed, it may be time to get a new pair. There are also other subtle warning signs such as an unusual ache or pain after an easy run.
Better to buy a new shoe a bit early than too late.
Q. How do I clean my shoes?
The best way to clean your shoes is to use a soft-bristled brush (a toothbrush is fine) and wash away the dirt with a mild soap and water. Remove the insoles first. Then, allow the shoes to completely dry.
Do not put your shoes in the washing machine as the detergents used in washing machines are harmful to the glue in your shoes.
Avoid storing your Mizuno shoes under extreme sunlight and in a hot environment.
About Mizuno
Q. How do I apply for sponsorship?
Please contact our customer support for more information.
Q. What do I do if I do not find my question is not being covered here?
If you cannot find your answer to your question here, we would recommend you to contact our customer support for your inquiries. We would be glad to assist you.
Get in touch
Have questions about your order, or a general enquiry?