Privacy Policy

We, Mizuno APAC (Vietnam) LTD, (“Company”, “us”, “we”, “our” or “ours”) understand the importance of the protection of your Personal Data. We will use our best efforts to ensure that any Personal Data you provide will only be used for the purposes described herein. This Privacy Policy applies to Mizuno Viet Nam Online Store https://vnm.mizuno.com/ and the social media sites Facebook, Instagram, LINE and operated by us.

We are committed to protecting your Personal Data in accordance with Decree No. 13/2023/ND-CP on Personal Data Protection, hereinafter "DPDP", and through this Privacy Policy regarding our collection, use and disclosure of your personal data.
This Privacy Policy applies to all of our customers.

Definition

“Personal Data" means any information that can be used to identify an individual, directly or indirectly.

Accuracy of Personal Data and third party consent

Please ensure that all Personal Data submitted to us is complete, accurate, truthful and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested.
In addition, if you provide us with Personal Data about third parties (including your spouse, children, parents, and/or employees), you represent that you have obtained consent from the third party to provide us with their Personal Data

Personal Data we collect

In light of the purpose of use, we will acquire the following Personal Data to the extent necessary for the performance of our business in a lawful and appropriate manner.
(1) Identifying and contact information such as name, age, nationality, date of birth, address, telephone number, and e-mail address
(2) Payment information such as payment transaction information and credit card information
(3) Transaction data, including user name -password and log, transaction number and history of transactions and use of the service by the user, including preferences and interests collected from transaction behavior
(4) Technical information such as IP address numbers, service usage information, and the status and settings of the web browser used to connect to the service

Purpose of use of Personal Data

1. We will use the Personal Data provided by you only to the extent necessary to achieve the following main purposes of use.
(1) Shipping of products, special offers, etc., and sending and distribution of direct mail
(2) Billing, settlement, and fraud prevention
(3) Customer identification and identity verification
(4) Membership management, purchase management, point allocation
(5) To provide information on events, campaigns, lottery, products, services, stores, etc.
(6) Response to inquiries, requests for information materials, repairs, etc., confirmation, and record keeping
(7) Development, improvement and research of products and services
(8) Survey, tabulation, and analysis of questionnaires, preparation of statistical materials, and feedback
(9) Respond to functional and security failures and problems that occur in systems, networks, and servers
(10) Response to legal obligations

2. Users who post or transmit Personal Data or information to our website, application software, or our system are reminded that portrait rights, copyrights, and other industrial property rights related to the posted or transmitted work belong to the person who posted or transmitted the work. However, by posting or transmitting a work, the user grants us a worldwide, free of charge, non-exclusive license (including the right to sublicense to third parties) to use (including but not limited to reproduction, public transmission, distribution, transfer, lending, translation, and adaptation) the work posted or transmitted.

Provision of Personal Data to third parties

1. We will not collect Personal Data or provide Personal Data to third parties without prior consent of the individual, except in the following cases:
(1) If the customer consents to the provision of Personal Data to such third party;
(2) If it is necessary for the protection of life, body, or property;
(3) If all or part of the handling of Personal Data is entrusted to a third party within the scope necessary to achieve the purpose of use (efforts will be made to prevent leakage, loss, or damage of Personal Data by carefully selecting the entrusted party, concluding a contract with the entrusted party regarding the handling of Personal Data, and providing necessary instructions and supervision to the entrusted party, etc.);
(4) If your Personal Data is processed on our behalf by a third party intermediary that provides an appropriate level of data protection; and
(5) Where permitted and/or required by applicable law or regulation.

2. We are engaged in joint business with Mizuno Corporation and MIZUNO SINGAPORE PTE LTD. Therefore, the Personal Data we obtain from you may be processed by third parties together with our group companies and, depending on the circumstances, as soon as reasonably practicable after acquisition and to the extent necessary to achieve the aforementioned purposes of use.
  
In such cases, the destination country may have different data protection standards from those specified by the Viet Nam data protection authorities, but by implementing appropriate Personal Data protection standards for the transfer of your Personal Data outside of Viet Nam, as provided in the DPDP, we  will ensure that your Personal Data is protected and we will be responsible for the processing of your Personal Data in relation to the sharing of your Personal Data.

Use of Cookies

Our website uses cookies and other similar technologies for tracking or analysis (hereinafter collectively referred to as "cookies") to provide you with more appropriate services. Cookies are used to provide you with a more appropriate service.
1. A cookie is a small text file containing arbitrary characters that is exchanged between the web server and your Internet browser when you visit a website and stored on your device. By using this information, we may obtain your browsing history, service usage history, location information, and other non-personally identifiable attribute information.
If you wish to disable cookies, you can do so by changing your browser settings. However, if you disable cookies, you may not be able to use some of the features. Please refer to your browser's cookie settings for information on how to set cookies in each browser.

2. We use Google Analytics provided by Google, Inc. Google may collect and analyze your browsing history based on cookies set by us or by Google and use the results to understand how our customers use our services. Please refer to their website (https://policies.google.com/technologies?hl=vi)) for more information on their use of data in Google Analytics.

3. Our advertisements are placed on various websites by third-party distribution providers such as Google LLC. Third-party distributors use cookies to serve ads based on information about visits to this website. If our advertisements are displayed on websites outside of our website, you may opt out of the use of cookies and access data by such third-party distributors by visiting their opt-out page and disabling them. The following is a list of typical third-party website URLs.
Google (https://myaccount.google.com )
Facebook (https://www.facebook.com/about/ads )

Where Personal Data is stored

1. The Internet is used in a global environment and the collection and processing of Personal Data using the Internet involves international data transfers. The Personal Data we collect from you may be transferred to destinations outside of Viet Nam, accessed outside of Viet Nam, and stored outside of Viet Nam, but such Personal Data will always be stored securely in accordance with the requirements of applicable regulations regarding the DPDP.

2. Your Personal Data may be processed, if necessary, by third parties working for us and operating in Viet Nam or abroad for the purposes described above in line with the DPDP. Such third parties may be engaged in, among other things, fulfilling your orders, processing your payment details, and providing support services. If Personal Data is transferred to third parties outside of Viet Nam, we will require such third parties to provide us with adequate assurances that they will implement appropriate technical, organizational, and physical security measures in such a way that the processing complies with Viet Nam legal and regulatory requirements and ensures the protection of your rights as a data subject. We will not disclose your data to any third party without your prior consent.

Retention period of Personal Data

We will delete, destroy, or anonymize your Personal Data when it is no longer necessary for business or legal purposes, or when retaining your Personal Data no longer serves the purpose for which we collected your Personal Data. 

External risk

1. Please note that communications over the Internet, including e-mail and web mail, are not secure unless encrypted. Your communications may pass through many countries before being delivered - this is the nature of the World Wide Web/Internet. While we will take appropriate security measures to protect your Personal Data in accordance with the DPDP, we are not responsible or liable for any unauthorized access, interception, or loss of Personal Data beyond our reasonable control.

2. Certain activities, such as special promotions, may be linked to the activities of other unaffiliated third party companies, which may offer you the option to disclose your Personal Data to them. We do not disclose your Personal Data to these third party companies.

3. Our privacy policy addresses only the collection, use, and disclosure of Personal Data collected by us. If you disclose information to other parties, regardless of their affiliation or relationship with us, different rules may apply to the use and disclosure of such information. Because we do not control the privacy practices of third parties, you are subject to the privacy practices and policies of those third parties. If you link to another website, that website's privacy policy will apply. We encourage you to ask about and review the applicable privacy policy before disclosing Personal Data to any third party.

4. We do not attempt to control, and disclaim any responsibility for, information provided by other users or third parties available through our site. Such information may contain errors, whether intentional or unintentional, and may be offensive, inappropriate or inaccurate.

Your Rights and How to Exercise Them

A. Your Rights Regarding Your Personal Data

As a data subject, you have the following rights concerning your Personal Data under Vietnam's Decree on Personal Data Protection (DPDP):

1. Right to be informed: You have the right to be informed of your personal data processing, unless otherwise provided for by law.
2. Right to give consent: You have the right to give consent to the processing of your personal data.
3. Right to access personal data: You have the right to access, look at, and request rectification of your personal data.
4. Right to withdraw consent: You have the right to withdraw your consent.
5. Right to delete personal data: You have the right to request the deletion of your personal data.
6. Right to obtain restriction on processing: You have the right to obtain restrictions on the processing of your personal data.
7. Right to obtain personal data: You have the right to request that we provide you with your personal data.
8. Right to object to processing: You have the right to object to us processing your personal data, particularly for advertising and marketing purposes.
9. Right to file complaints, denunciations and lawsuits: You have the right to file complaints, denunciations, and lawsuits as prescribed by law.
10. Right to claim damage: You have the right to claim for damages when regulations on the protection of your personal data have been violated.
11. Right to self-protection: You have the right to self-protection as prescribed by law.

B. How to Exercise Your Rights and Inquire About This Policy

To exercise any of the rights listed above, or if you have any inquiries or requests regarding your Personal Data or this Privacy Policy, please contact our Customer Service. We will respond to your request after confirming your identity.

Contact for Personal Data Inquiries (Customer Service):
Company: Mizuno APAC (Vietnam) LTD
Address: 5th Floor, Empire Tower, 26-28 Ham Nghi Street, Sai Gon Ward, Ho Chi Minh City, Viet Nam
Email: support.vn@vn.mizuno.com
Hotline: 0911078309

Other

1. We may change or revise this Privacy Policy without prior notice.

2. We will notify you of any changes to this Privacy Policy by notice on our website or by other appropriate means. Please check our website from time to time for any revisions to this Privacy Policy. If we revise this Privacy Policy, the revisions will apply only to Personal Data collected after we post the revised Privacy Policy.

3. In addition, by continuing to use our services or purchase products from us, or by continuing your relationship with us after any changes or revisions to this Privacy Policy, you will be deemed to have agreed to and accepted such changes.

4. This Privacy Policy is published in both English and Vietnamese. In the event of any inconsistency or discrepancy between the English and Vietnamese versions, the English version shall prevail.